Homespunspa, Recipes for Sleep and Beauty.
 

 

Frequently Asked Questions (FAQ's)

Hello Spa Lovers. We want your Homespunspa experience to be comfortable, pleasant and taylor-made to your needs. We hope this guide will help answer some of your questions about our mobile spa services and treatments.

Q: How do I make a spa appointment?

A: Appointments can be made by calling 1-250-812-3487 or by emailing or by clicking on the appointments page.

Q: What are your office hours?

A: If you wish to book a spa appointment, please call the Homespunspa office Monday to Friday, 9am to 5pm.

Q: What are your spa hours?

A: Homespunspa estheticians, spa therapists and wellness coaches are at your service by appointment, 7 days a week, from 10am to 7pm.

Q: Which geographical areas do you serve?

A: Homespunspa Mobile Spa currently serves the Greater Victoria area, canadian flag. including: Brentwood Bay, Central Saanich, Colwood, downtown Victoria, Esquimalt, Highlands, James Bay, Langford, Metchosin, North Saanich, Oak Bay, Saanich, Saanichton, Sidney, Sooke, and View Royal.

A: As a Wellness Coach, Maria can work with anyone in the whole world. We can meet over the phone, on Skype, in person at your home, office, or hotel room, or in person in my treatment room on Cook Street. We've got options!

Q: Do you offer any kind of free consultation appointments?

A: Yes. We offer a complimentary 30-minute consultation to discover your elemental nature and where you might be out of balance to assess which spa treatments and facials would be best for your needs. We can meet at the nearest cafe or in your home.

We are also offering complimentary, no-obligation, 30-minute coaching consultations where we'll create a crystal clear vision for your "ultimate success" so you know exactly what you want, where you're headed, and what you need to do to make it happen. We'll also uncover hidden challenges that may be slowing down your progress in your ability to make positive changes that last. Then you can decide if you'd like to continuing working together with me as your coach.

To book your consultation appointment or coaching session, please call 250-812-3487, text, or email me directly.

Q: What are your credentials?

A: Homespunspa estheticians and coaches are fully trained and certified and are dedicated to maintaining the highest standards in our field.

Q: What's the difference between a mobile spa party and a mobile spa service?

A: A Homespunspa spa party is for groups of people who want to enjoy the spa experience together. The spa appointments take place side by side so friends can visit with each other and each person can choose which mini services they want to have. On the other hand, we also offer mobile spa services to those who'd prefer to receive full-length spa treatments (like facials and pedi's) on a one to one basis in their own home.

Q: How much room do we need for a spa treatment in my home?

A: There should be enough room for us to set up a massage table and be able to walk around it without clutter. (80 square foot minimum).

Q: How much room do I need to host a spa party in my home?

A: We need a lot of elbow room. Each mini service is assigned to one esthetician and spa station and laying out the space can be challenging. During the party planning stages, a Homespunspa representative may come to your venue ahead of time to determine which options will work best.

Q: What if I have pets?

A: While we love family pets, especially cats, we ask that you keep them away from the spa treatment areas for sanitary and safety reasons.

Q: What if I'm pregnant?

Please let us know if you are pregnant when you book your appointments. Some spa services should be avoided during pregnancy, while others may be beneficial. We strongly suggest you talk to your doctor before receiving any spa service. No treatments will be offered to those in their first trimester.

Q: What if I have special health considerations?

A: Please notify us while booking your treatment if you have health concerns and conditions such as high blood pressure, allergies, cardiac conditions, or have any other physical ailments or disabilities. If you experience discomfort during the spa treatment, please alert your esthetician immediately.

Q: Should I shave before my spa appointment?

A1: You don't have to shave your legs before a massage or pedicure appointment.

A2: We recommend allowing several hours between shaving and receiving any service that involves an exfoliation step (like in body treatments, scrubs, or men's facial) to reduce the risk of skin irritation or discomfort.

Q: Can you issue a receipt to my health insurance plan for my massages?

A: We cannot issue receipts for relaxation massages because we currently do not have a Registered Massage Therapist (RMT) on staff.

Q: What is your privacy policy?

A: Rest assured, your privacy is important to us. We will not share or sell our customer lists and we will not disclose or discuss any personal information with any outside party.

Q: What is your cancellation policy?

Cancellations affect us greatly. If you must reschedule or cancel your appointment, please notify us by phone at 250-812-3487 at least 24 hours in advance of your scheduled appointment time. Cancellations without reasonable notice are subject to a charge equivalent to your scheduled appointment service.

Q: What if the weather is bad on my appointment day?

A: Sometimes the weather creates dangerous driving conditions and therefore we reserve the right to cancel appointments at the last minute for reasons of inclement weather. Appointments will be rebooked for the next most convenient time and date.

Q: How do I know if our appointment has been confirmed?

A: We will call and/or email you the day before your scheduled appointment to confirm. If you don't hear from us within a reasonable time, please contact us by phone at 250-812-3487 or email, just in case.

Q: What about payment for spa services?

A1: We accept cash payments. We also accept payments by major credit cards through PayPal online and Square in person. We can also accept payments through Interac email transfer.

Q: Do you add any extra charges?

A1: We do not charge taxes on our services.

A2: We reserve the right to add a $12 per car fuel surcharge on all mobile spa appointments and spa parties for venues located more than 30 minutes from our home office.

Q: What about gratuities?

A: It's customary in the spa industry to tip your estheticians and therapists 15% of the service total for a job well done.

Q: Can I buy spa treatments for my kids?

A: Kids between the ages of 10 and 14 can receive spa treatments if a parent is nearby. It is not recommended for kids under the age of 9 to be in the spa area.

Q: What should I wear during my spa treatment?

A: To save time, please remove all jewellery before your appointment. Also, wear a bath robe and slippers, leaving your undergarments on or off, at the start of your appointment.

Q: How long has Homespunspa been in business?

A: Homespunspa Enterprises was officially launched in 2001, over 14 years ago. And we're proud to say www.homespunspa.com has been live on the world wide web since early 2002! Thanks to everyone who has visited our website in the last 14 years!

Q: Are gift certificates available at Homespunspa?

A1: Yes. Through our website, you may purchase Gift Certificates for either a specific dollar amount or for a particular service that we offer.

A2: Homespunspa also proudly accepts WaySpa Gift Certificates.

I love my homespun spa smells good.